Fair Practice Code
At Easyfin Innovations Pvt. Ltd., we are committed to maintaining transparency, fairness, and ethical standards in all our dealings with customers. Our Fair Practice Code outlines the principles and practices we adhere to for ensuring a positive, trustworthy, and customer-friendly experience.
Key Principles of Our Fair Practice Code
1. Transparency
• Providing clear and accurate information about loan products, terms, and conditions.
• Ensuring customers fully understand their rights and responsibilities before entering into an agreement.
2. Fair and Non-Discriminatory Practices
• Treating all customers with respect, irrespective of their background, religion, or gender.
• Offering equal access to financial products and services without bias.
3. Ethical Communication
Using simple, comprehensible language to explain loan terms, repayment schedules, and associated fees.
• Avoiding any misleading or coercive sales practices.
4. Privacy and Confidentiality
• Ensuring all customer information is kept confidential and only used for business purposes with consent.
• Complying with data protection laws to safeguard customer data.
5. Grievance Redressal Mechanism
• Providing customers with clear channels to raise concerns or complaints.
• Addressing grievances promptly and effectively to ensure customer satisfaction.
Implementation of Fair Practices
• Loan Assessment: Ensuring loan sanctions are based on a transparent evaluation of customer needs and repayment capacity.
• Repayment Support: Offering flexible repayment options and providing support to customers in case of financial difficulties.
• Audit and Compliance: Regularly monitoring compliance with fair practice policies through audits and reviews.
Grievance Redressal Process
1. Contact Us
• Customers can share their concerns by contacting our customer care team at +91 78602 71122 or emailing us at info@easyfinn.com.
2. Resolution Timeline
• We aim to resolve all grievances within 7 working days of receiving the complaint.
3. Escalation
• If a customer is dissatisfied with the resolution, they can escalate the matter to our senior management team for further review.
Our Commitment
Easyfin Innovations is dedicated to creating a positive and ethical financial ecosystem that fosters trust, transparency, and long-term relationships with our customers. We remain committed to upholding the highest standards of fairness in all our operations.
